Frequently Asked Questions

Eligible items may be returned or exchanged within 14 days of delivery.

To qualify, items must be unworn, unwashed, unaltered, free from stains or damage, and returned with the original packaging and tags attached.

Please see our complete Return & Refund Policy for all conditions and exclusions.

At Mervshop, we want you to feel confident when you order from us. That’s why we offer a 14-day return window for all regular items and Free US Return Shipping while maintaining high standards for hygiene, safety, and product quality.

Here is why we keep this window focused and prompt:

• Hygiene & SafetySleepwear and intimate apparel can come into close contact with sensitive areas of the body. A 14-day return window helps us ensure that returned items can be carefully inspected and handled according to strict hygiene standards. For your protection and the protection of all our customers, items that have been worn, washed, altered, or damaged cannot be accepted for return.
  
  
• A Fair Policy for EveryoneA defined return window helps us prevent misuse of our return policy, such as wearing an item for a short period or a special occasion and then returning it. This allows us to continue offering quality products and customer-friendly return options to everyone.

• Protecting Product QualityUnlike many everyday clothing items, sleepwear and intimate apparel cannot simply be placed back into inventory once their condition or hygiene has been compromised. A reasonable return period allows us to maintain the quality standards you expect when receiving a brand-new Mervshop item.

Your confidence matters to us. Our goal is to make returns straightforward and fair while ensuring that every Mervshop item we sell meets the standards of cleanliness, quality, and care our customers deserve.

Note: To qualify for a return within 14 days, items must be unworn, unwashed, in their original packaging, and have all tags and hygiene seals intact.

Yes. We provide free return shipping for eligible U.S. returns.

Contact us with your order number and we'll provide a prepaid return shipping label.

Yes, eligible items may be exchanged within the 14-day return period.

Please contact us as soon as possible because replacement sizes are subject to availability.

No. Returned items must be unworn, unwashed, unaltered, and free from stains, marks, or damage, with original tags and packaging attached.

Please contact us within 3 days of delivery.

Include your order number along with clear photos or a short video showing the issue, the shipping label, and the original packaging.

We'll review the issue and determine whether a replacement or refund is appropriate.

Once your return item is delivered, the refund is issued to your original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.